Frequently Asked Questions

For deliveries before Christmas, please place you orders no later than Monday 16th December. Last shipping date will be 18th December 2024. Happy shopping :)

My best recommendation is to share it around and eat it just after you buy it! This way, there's no storing needed. But if you can make the pleasure last, then keep in mind that nougat does not like humidity. It is best stored in its packaging in a cool, dry place, between 14-16ºC, I suggest putting it in a sealed container as well. During an especially hot summer in the south of France, I have been known to store my nougat in an airtight container in the bottom drawer of my fridge to stop it from melting (best to avoid humidity though, so only in extreme circumstances). The same goes for extremely humid days here in New Zealand. Then just leave your nougat out for 10 min or until it has softened a bit before you eat it. I know, it will be a long wait but oh so worth it!

Once you remove the outer packaging (foil and/or wax paper), you don’t need to remove the paper you see on your piece of nougat. The paper is perfectly edible. It's wafer paper made from potato starch, water and olive oil. There’s very little flavour to wafer paper and it's commonly used for nougat. It not only helps to keep the moisture away from the soft meringue, but also helps to savour a nougat piece without getting sticky fingers. The wafer paper is the same paper that would be used in churches, also used for flower decorations on cakes or for edible paper printed with edible inks.

We're certain that once you start eating your nougat, you'll finish it well before the best before date we added to your nougat packaging. If you've resisted opening your bar, just doublecheck the best before date on your nougat packaging for a guide as to its freshness. If you want to read more about best-before dates recommendations, see https://www.consumer.org.nz/articles/use-by-dates-on-food.

I currently don’t do vegan or sugar free nougat. Although there is generally no gluten in most of our nougat, I work in a kitchen where I also make cookies so I cannot guaranty a gluten free nougat.

Yes, we do, and it's all wrapped beautifully with a bow. Remember to leave your personalised message during checkout, and we'll add it to your gift box. Check out of Bundles & Gifts here

Yes. Simply contact me to discuss your specific requirements either at thenougaterie@gmail.com or go to contact on this website and fill in the online form.

Yes. Simply contact me to discuss your specific requirements either at thenougaterie@gmail.com or go to contact on this website and fill in the online form. .

Our nougat has NO nasty additives or preservatives. But it does contain allergens. The list below shows the allergens you are likely to find throughout our nougat range: tree nuts (Almonds, Pistachios, Macadamia, Walnuts, Hazelnuts) some of the chocolate we use contains NZ milk powder and soy egg whites sesame seeds wheat (only in our pretzel nougat) And although there is generally no gluten in most nougat, I work in a kitchen where I also make cookies so I cannot guaranty a gluten free nougat. Specific details are available for each flavour on your nougat packaging as well as on our website with each product description. For Nutrition Information and Best Before Date, please refer to packaging.

Yes, we do. You're likely to find us at the following markets on a regular basis: Coatesville market, Settlers Hall, Coatesville, generally on the 1st Sunday of each month, 10am - 2pm The Market Collaborative, Smales Farm, Takapuna, generally on the 2nd Sunday of each month, 9am - 2pm Long Bay village market, generally on the 4th Sunday of each month, 9am - 2pm Check out our home page for specific markets we are attending this month here

Delivery cycle: Orders are processed as quickly as possible and shipped when ready or via our regular shipments scheduled every Thursdays. Please allow up to 3 days for dispatch to account for production times in case your selection is made to order. The Nougaterie is not responsible for delivery timeframe. Delivery Timeframe guideline: Auckland normally delivered next work day North Island normally delivered in 1-2 work days South Island normally delivered in 2-4 work days Rural deliveries normally take up to 3 days longer depending on courier routes. Please note that we cannot guarantee an exact delivery date so it is best to order with plenty of lead time. As a default, all shipments for online order are made via NZ Post with overnight delivery, and require a signature. Prices based on our standard shipping in our compostable mailing bags covers up to 6 nougat bars. Auckland: standard shipping is $6.85 North Island (includes Auckland rural): standard shipping is $13 South Island: standard shipping is $24 South Island - Rural Delivery: standard shipping is $29 North Island - Rural Delivery: standard shipping is $16 If you wish to order more than 6 bars, please contact me via the contact form on The Nougaterie website or email me at thenougaterie@gmail.com to confirm shipping costs.

Please refer to T&Cs as detailed here

If you wish to request a return, you must email thenougaterie@gmail.com within 1 day of delivery. Please include all relevant information, including batch number, best before date, purchase date and images if applicable. In case of damaged goods, we do our best to pack your items safely and securely and do not take any liability of damaged goods from the postal carrier. To be eligible for a return, you must meet one or all of the parameters set out in our Terms and Conditions.