SHIPPING AND DELIVERY

 

Delivery cycle: Orders are processed as quickly as possible and shipped when ready Monday to Friday.

Please allow between 3 to 7 days for dispatch to account for production times in case your selection is made to order.

 

The Nougaterie is not responsible for delivery timeframe.

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Delivery Timeframe guideline:

• Auckland normally delivered next work day

• North Island normally delivered in 1-2 work days

• South Island normally delivered in 2-4 work days

• Rural deliveries normally take up to 3 days longer depending on courier routes.

 

Please note that we cannot guarantee an exact delivery date so it is best to order with plenty of lead time.

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As a default, all shipments for online order are made via NZ Post with overnight delivery, and require a signature.

 

Prices based on our standard shipping in our compostable mailing bags.

• Nationwide $9

• Free shipping on individual orders over $100

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For any inquiries, email thenougaterie@gmail.com

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RETURNS POLICY

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If you wish to request a return, you must email thenougaterie@gmail.com within 1 day of delivery.

Please include all relevant information, including batch number, best before date, purchase date and images if applicable.

 

In case of damaged goods, we do our best to pack your items safely and securely and do not take any liability of damaged goods from the postal carrier.

 

To be eligible for a return, you must meet one or all of the parameters set out in our Terms and Conditions.